Reviews & Ratings
Learn how to leave and manage reviews in Tuitionable: rate your tutor across multiple criteria, post anonymously, edit or delete feedback, and understand moderation and post-session review prompts.
On this page
Overview
After a session wraps up, Tuitionable invites you to rate your tutor and share what the lesson was like. Your feedback helps other students choose the right tutor, gives your tutor credibility, and keeps the marketplace transparent and honest. This page is for students and covers the entire review lifecycle: leaving a review, the multi-criteria rating, posting anonymously, and editing or removing your review later.
Reviews are tied to bookings. You can only review a session that is completed, and each session can have exactly one review. A typical review records an overall star rating (1–5), optional sub-ratings for communication, knowledge, and punctuality, a written comment, and a few questions such as whether you would rebook the tutor again.
You can leave a review only once a booking reaches the
completedstatus. Sessions that are upcoming, cancelled, or marked as a no-show cannot be reviewed.
Leaving a review
There are three ways to reach the review form, and they all post to the same place.
- From the booking page. Open a completed session and use the Leave Review button. This opens the dedicated form at
/student/reviews/{booking}/create. - Inline on the booking page. Completed sessions you haven’t rated yet show a compact star-and-comment widget right on the booking detail screen, so you can review without leaving the page.
- From the prompt email. The post-session reminder links straight to the review form (see Review prompts).
Quick rating (one tap)
The quick review form opens with a one-tap option for leaving a quick review. Pick one of three picks and Tuitionable records both an overall star rating and a “would book again” signal for you:
| Tap | Overall rating | Would book again |
|---|---|---|
| Bad | 1 star | No |
| Okay | 3 stars | No |
| Great | 5 stars | Yes |
A comment is optional on the quick path. You can add one (up to 1000 characters) or submit with just the tap.
Detailed review
For a fuller write-up, use the detailed form on the same screen. It asks for:
- Overall rating — required, 1 to 5 stars.
- Detailed ratings — optional stars for
communication,knowledge, andpunctuality(each 1 to 5; leave any of them blank to skip). - Your review — a written comment between 10 and 1000 characters.
- Post anonymously — an optional checkbox (see Anonymity).
On the detailed form the comment must be at least 10 characters. If you just want to leave stars with no words, use the one-tap quick rating instead — its comment field is optional.
Once you submit, Tuitionable confirms with “Thanks for your feedback” and returns you to the booking page.
The multi-criteria rating
Tuitionable separates your overall impression from the specifics so your feedback is more useful. Here is what each field means and how it is used.
| Field | Scale | Required? | What it captures |
|---|---|---|---|
overall_rating | 1–5 stars | Yes | Your headline rating. This is the value that feeds the tutor’s public average. |
communication_rating | 1–5 stars | No | How clearly the tutor explained things and responded. |
knowledge_rating | 1–5 stars | No | The tutor’s command of the subject. |
punctuality_rating | 1–5 stars | No | Whether the tutor was on time and prepared. |
would_book_again | Yes / No | No | A recommended repeat-booking signal, set automatically by the quick rating. |
Only the overall rating counts toward a tutor’s public star average and review count. The sub-ratings add detail but do not change the headline number on a tutor’s profile.
The sub-ratings are genuinely optional — a perfectly valid review can have five overall stars and no detailed ratings at all. Leave a criterion untouched and Tuitionable records it as blank rather than as an empty star.
Anonymity
If you’d rather not attach your name to a review, tick Post anonymously on the detailed form before submitting. When anonymity is on, your review is displayed under “Anonymous Student” with a neutral avatar instead of your name and photo. The text of your review still appears in full — only your identity is hidden in the listing.
The anonymity checkbox lives on the detailed booking form only. The one-tap quick rating always submits as a named review, so use the detailed form if you want to stay anonymous.
Anonymity is a per-review choice. You can leave one review anonymously and another with your name, depending on how you fill in each form.
Editing and deleting your review
From the booking page, a session you’ve already reviewed shows an Edit Review button that opens the same form pre-filled with your earlier answers.
- Editing lets you change the overall rating, the sub-ratings, the comment, and the anonymous flag, then save with Save changes.
- Deleting is available from the edit screen via the Delete this review link. You’ll be asked to confirm because it cannot be undone.
You can only edit or delete your own reviews, and only one review exists per booking — so there is never more than one review per completed session.
Review prompts
You don’t have to remember to leave a review. When a tutor marks your session complete, Tuitionable checks whether you’ve already reviewed it, and if you haven’t,we will send you an email with a prompt and a direct link to the review form.
- The prompt is only sent if no review exists for that booking yet, so you won’t be asked again if you’ve already left a review.
Prefer to review straight away? You don’t need to wait for the email — open the completed session from your dashboard and use Leave Review at any time.
Troubleshooting & tips
| Symptom | What to do |
|---|---|
| No Leave Review button on a session | The booking must be completed. Upcoming, cancelled, and no-show sessions can’t be reviewed. |
| “Already reviewed” message | Each session allows one review. Use Edit Review from the booking page to change your existing one. |
| Comment won’t submit on the detailed form | The written review needs at least 10 characters (and at most 1000). For stars only, use the one-tap quick rating. |
| Review not showing on the tutor’s profile | It is probably still pending moderation, or you edited it and it’s awaiting re-approval. Approved reviews appear once an administrator approves them. |
| You forgot to check “Post anonymously” | Open Edit Review, tick the box “Post anonymously”, and save changes. |
Related pages
- Booking a Session — how sessions are scheduled and reviewing the whole booking process.
- Live Sessions & Classroom — what happens during the lesson and in the live classroom.
- Student Dashboard — find useful tools, preview completed sessions, and your learning assistant.
- Reviews & Messaging (for tutors) — how tutors see and reply to the reviews you leave.