The fine print, in plain English.

1. Acceptance of these Terms

These Terms of Service ("Terms") govern your access to and use of sg.tuitionable.com (the "Platform"), operated by Tuitionable Pte. Ltd. (UEN 202609593W) ("we", "us", "our"). By creating an account, booking a session, or otherwise using the Platform, you agree to be bound by these Terms, our Privacy Policy, our Cookie Policy and our Refund Policy, which are incorporated by reference. If you don't agree, please don't use the Platform.

Under the Electronic Transactions Act 2010, your electronic acceptance of these Terms — for example, by ticking a box or creating an account — has the same legal effect as a signature.

2. Eligibility and accounts

You must be at least 18 years old to create an account and enter into these Terms. If you're under 18, a parent or legal guardian must create and manage the account, make bookings, and accept these Terms on your behalf — they're the contracting party and are responsible for all activity on the account, consistent with how our Privacy Policy treats children's data.

You agree to provide accurate, current information, keep your login credentials confidential, and tell us promptly about any unauthorised use of your account. You may hold one account per role (student or tutor); we may merge or suspend duplicate accounts.

3. Nature of the service

Tuitionable is a direct-booking marketplace: we provide the platform, tools (booking calendar, assignments, quizzes, video sessions) and payment infrastructure that let students and parents find, book and pay independent tutors directly, and let tutors manage their own teaching business.

We are not a tuition or enrichment centre, and tutors are not centre-based teachers. Consistent with Ministry of Education guidance, agencies that match private tutors with students, and freelance tutors who teach outside a centre, fall outside the Private Education Act's school-registration requirements. We are also not an employment agency: tutors are independent contractors, not our employees, workers or agents.

We are not a party to the tutoring arrangement between a tutor and a student or parent — that arrangement, including its content, quality and delivery, is between them. Our role is to facilitate discovery, booking, communication and payment, and to provide the dispute-support process described in Section 9.

4. Tutor terms

As a tutor, you:

• Confirm that the qualifications, experience, subjects and availability on your profile are accurate, and that you'll update them if they change
• Are solely responsible for the quality, safety and delivery of the tuition you provide, and for your own compliance with any laws that apply to you — for example, tax on your earnings, and, if you ever teach from dedicated premises or at a scale that could constitute a tuition centre, any related registration requirements
• Set your own subjects, rates and availability, within any platform-wide limits we publish
• Are an independent contractor — nothing in these Terms creates an employment, partnership, joint-venture or agency relationship between you and Tuitionable
• Agree to the platform fee deducted from each booking (Section 7), and to any tier, milestone or incentive terms shown in your dashboard, which we may update from time to time
• Must honour confirmed bookings, and give reasonable notice through the Platform if you need to cancel or reschedule

5. Student and parent terms

As a student, or a parent/guardian booking on a student's behalf, you:

• Are responsible for the accuracy of the booking details you provide (subject, timing, session type) and for ensuring the student attends
• Agree to pay the full price shown at checkout, including the service fee, at the time of booking
• Are responsible for supervising a minor's use of the Platform and any sessions booked on their behalf, including online sessions conducted by video call
• Acknowledge that tutors are independent professionals we don't employ or directly supervise, and that we don't guarantee any particular outcome, grade or result from tuition

6. Personal safety and in-person sessions

The Platform lets tutors and students arrange both online and in-person sessions. We do not supervise sessions, and we do not currently run criminal background checks on tutors — our verification is limited to SMS confirmation of a Singapore mobile number and the information a tutor chooses to provide. Singapore's Ministry of Education advises that parents and guardians exercise their own discretion and due diligence when engaging any private tutor; we encourage the same here, particularly before an in-person session with a minor.

For in-person sessions, we recommend meeting at a public or otherwise supervised location (for example, a library, community centre, or the student's home with a parent or guardian present), especially where the student is under 18, and confirming the tutor's identity before the first session.

We have zero tolerance for abuse, harassment, or sexual misconduct of any kind, especially involving a minor. If you experience or become aware of a safety incident or suspected abuse, report it immediately to policy@tuitionable.com. Where we reasonably believe a child may be at risk, we will report it to the Police (999) or Singapore's National Anti-Violence and Sexual Harassment Helpline (1800-777-0000), and we will suspend the account(s) involved immediately pending investigation and cooperate with any law enforcement inquiry.

This section doesn't create an obligation for us to supervise, background-check, or otherwise guarantee the safety of any session — see Section 13 (Limitation of Liability and Indemnification) — it reflects how seriously we take user safety, and what we commit to do if something goes wrong.

7. Fees, payments and payouts

Payments on the Platform are processed by Airwallex, a licensed payment institution, via card or PayNow. We do not see or store your full card details.

Every booking includes a platform fee, charged to the tutor, and a service fee, charged to the student or parent; current rates are shown before you confirm a booking and in your dashboard, and may vary by tutor tier or promotional programme. We may change our fees at any time, with the new rates applying to bookings made after the change.

Tutor earnings are recorded in your in-platform wallet as bookings are completed. Payouts from your wallet are made to your linked bank account or PayNow via Airwallex; your wallet balance is a running record of what we owe you, not a separate stored-value account. We may set a minimum payout amount or payout schedule, shown in your dashboard.

Prices are in Singapore dollars. Tutors are responsible for declaring and paying any tax on their own earnings; if GST or another transaction tax applies to a booking, it will be shown at checkout.

8. Referral program

We run a Refer & Earn programme for students: refer a friend, and once they complete their first paid session, you both receive a $10 credit. We may also run incentive or referral programmes for tutors from time to time; current terms for any active tutor programme are shown in your dashboard rather than fixed in these Terms.

We may amend, suspend or end referral programmes at any time. Reward eligibility depends on genuine use of the Platform — we may withhold or reverse rewards, and suspend accounts, where we reasonably believe referrals are fraudulent, self-referred, or otherwise abusive.

9. Cancellations, refunds and Dispute Protection

If a paid session doesn't go ahead as booked — for example, a tutor no-show, or a session materially different from what was described — you can raise it with us through the Platform. We'll review the booking record and, where appropriate, arrange a refund or reschedule; this is our Dispute Protection process for students.

Cancellations and rescheduling by either party should be made through the Platform with as much notice as possible; repeated late cancellations may affect a tutor's standing or a student's ability to book. Detailed cancellation windows and refund timelines are set out in our Refund Policy, which forms part of these Terms.

This process doesn't limit your right to bring an eligible claim to the Small Claims Tribunals or take other legal action (Section 15).

10. Anti-circumvention and prohibited conduct

To keep the Platform fair and sustainable, full contact details between a tutor and a student or parent are only released once a booking is paid for. You agree not to:

• Use contact details obtained through the Platform to arrange, rebook, or pay for tutoring sessions outside the Platform in order to avoid our fees
• Provide false information about your identity, qualifications, or the sessions you deliver or attend
• Harass, discriminate against, or behave abusively toward another user
• Post fake reviews, manipulate ratings, or abuse the referral programme
• Use the Platform for any unlawful purpose, or to infringe another person's rights, including intellectual property or privacy rights
• Scrape, reverse-engineer, or interfere with the Platform's operation or security

We may investigate suspected breaches. Where a booking appears to have moved off-Platform to avoid fees, we may charge the applicable fee retroactively, in addition to suspending or terminating the account(s) involved.

11. Content and intellectual property

The Platform, its design, software and Tuitionable branding are our (or our licensors') property, protected by copyright and trademark law. You may not copy, modify or redistribute them without our permission.

Tutors retain ownership of the teaching materials, assignments and quizzes they create, but grant us a licence to host, display and make them available to their students through the Platform, for as long as the tutor's account is active. You're responsible for ensuring your content doesn't infringe anyone else's rights.

12. Third-party services and disclaimers

The Platform integrates third-party services — including Google Meet for video sessions and Airwallex for payments — that have their own terms and availability. We're not responsible for their outages, changes, or how they handle your data beyond what's described in our Privacy Policy.

We don't guarantee that the Platform will be uninterrupted, error-free, or available at all times, and we may modify or discontinue features, with reasonable notice where practical.

13. Limitation of liability and indemnification

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be excluded or limited under Singapore law, including the Unfair Contract Terms Act 1977.

Subject to that, to the extent permitted by law: we provide the Platform "as is," don't guarantee any tutoring outcome, and our total liability to you for any claim arising from your use of the Platform is limited to the fees you paid us in the 6 months before the claim arose. We're not liable for indirect or consequential losses, or for the acts or omissions of tutors, students, or other users, who act independently of us.

You agree to indemnify us against claims, losses or costs arising from your breach of these Terms, your content, or your interactions with other users, to the extent permitted by law.

14. Suspension, termination and changes to these Terms

You can close your account at any time through your settings or by contacting us. We may suspend or terminate an account for breach of these Terms, fraud, non-payment, or conduct that harms other users or the Platform, and where possible we'll tell you why.

We may update these Terms from time to time. For material changes, we'll give at least 30 days' notice by email, consistent with our Privacy Policy; continuing to use the Platform after a change takes effect means you accept it. The date at the top of this page always reflects the current version.

15. Governing law, dispute resolution and general provisions

These Terms are governed by the laws of Singapore. If a dispute can't be resolved directly with us, you may bring an eligible claim to the Small Claims Tribunals; otherwise, the Singapore courts have exclusive jurisdiction.

These Terms are the entire agreement between you and us on this subject, and if any provision is found unenforceable, the rest remains in effect. A person who isn't a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 2001 to enforce them. We may assign these Terms in connection with a merger, sale, or transfer of our business; you may not assign your rights without our consent. Neither of us is liable for delays caused by events beyond our reasonable control.

16. Contact us

Questions about these Terms can go to policy@tuitionable.com.

Tuitionable Pte. Ltd. (UEN 202609593W)
60 Paya Lebar Rd, #06-28 Paya Lebar Square, Singapore 409051